Your feedback is important to us
We aspire to provide the best possible service and treatment experience for you and your pet.
When your pet is sufficiently unwell to require the services of the AURA team, we recognise that you are being confronted with a number of emotional, financial and logistical challenges.
We are keen to learn from you how we can continue to improve our services so that the treatment journey for you and your pet is as stress-free as possible. You can provide feedback by completing one of our feedback forms below, or by contacting our customer care team on customercare@auravet.com
Feedback forms
Please use this link to provide feedback following a consultation at AURA.
Please use this link to provide feedback following any surgery, interventional procedure or medical diagnostics at AURA.
Please use this link to provide feedback during or following chemotherapy treatment at AURA.
If you feel that we have not meet all of your expectations, or wish to raise a concern, please contact our Hospital Service Manager on customercare@auravet.com or 01483 668100.