GDPR Data Protection & Privacy Notice

AURA Veterinary Ltd
This notice explains what personal data (information) we will hold about you, how we collect it, and how we will use and may share information about you during the application process. We are required to notify you of this information, under data protection legislation. Please ensure that you read this notice (sometimes referred to as a ‘privacy notice’) and any other similar notice we may provide to you from time to time when we collect or process personal information about you.

Your Information
AURA Veterinary Ltd is a ‘data controller’ and gathers and uses certain information about you.

We will comply with the data protection principles when gathering and using personal information, as set out in our data protection policy.

We seek to ensure that our information collection and processing is always proportionate. We will notify you of any changes to information we collect or to the purposes for which we collect and process it.

Information may be held at our hospital, third-party agencies, service providers, representatives and agents.

Accessing Your Information
Please contact the management team via email at customercare@auravet.com if (in accordance with applicable law) you would like to correct or request access to information that we hold relating to you or if you have any questions about this notice. You also have the right to request for some but not all of the information we hold and process to be erased (the ‘right to be forgotten’) in certain circumstances. Our management team will provide you with further information about the right to be forgotten, if you ask for it.

Keeping Your Information Secure
We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How To Raise A Concern
We hope that we can resolve any query or concern you raise about our use of your information. If not, contact the Information Commissioner at https://ico.org.uk/concerns/ or telephone: 0303 123 1113 for further information about your rights and how to make a formal complaint.