Front of House Receptionist

Salary: £26,880 dependent on experience

Job description

Your responsibilities and tasks will include:

· Signing clients in and informing the veterinary team

· First point of contact for referring vets and clients, handling queries, taking messages and re-routing calls

· Booking client appointments

· Managing high-volume inbox

· Updating client records and patient files

· Cash handling and banking

· Adhering to Health and Safety guidelines

· Adhering to COVID-19 safety company protocols in line with current Government regulations


30 days inclusive of bank holidays (FTE) increasing to 33 days after 3 years’ service, medical support including 24/7 remote GP and physiotherapy, work-based pension scheme, healthcare benefits, 24/7 helpline for emotional and practical support / employee assistance programme, Benefits & Discounts, 1-2-1 personalised wellbeing sessions, death in service, free parking, AURA uniform provided, annual flu vaccination and fresh fruit every week.

Please see the full job description for more details

Apply Now

To apply, please send your CV and cover letter to

Early applications are encouraged and we reserve the right to close for applications before the closing date.

Equality Diversity & Inclusion (EDI) Statement

At AURA, we believe in the power of diversity and inclusion to drive innovation and excellence. We are committed to building a workforce that embraces the world we live in. We provide equal opportunities for all applicants and employees, ensuring fair and unbiased recruitment processes and encouraging an inclusive work environment.

Job overview


£26,880 dependent on experience


40 hours per week including weekends and some bank holidays, along with a degree of flexibility to meet the needs of the business.

Closing date